Tickler

Delightful checklists within tickets

A checklist app for Zendesk tickets. Tickler is used by agents to manage multiple tasks in series.

See pricing plans and how to purchase below.

Description

Tickler introduces checklists to Zendesk. Manage standard tasks/procedures with preconfigured checklists (AKA todo lists). Your agents can also create one off checklists for a ticket.

Tickler can be pre-configured with checklists relating to common issues your agent have to address. Specific ticket tags and/or ticket field values are defined to make the appropriate checklist appear within tickets. This means Tickler will spring into action based on a field selected by the agent or end-user.

Tickler list items can be configured to set tags and field values when they are ticked. This may in turn trigger our Fork app to create sub-tickets. By combining Fork and Tickler you can build powerful workflows. 

PLEASE NOTE: Unlike Tickler FREE, Tickler PRO is very flexible and feature rich, and requires configuration syntax to be written (ie. there's no GUI configuration). The configuration syntax is YAML and is fully explained in the user guide. A technical mind is required to understand the configuration. Lovestock & Leaf also provides configuration services for all of our apps if you need help.

 

 

FREE

0

PLUS

1.95

per agent / mth

PRO

4.95

per agent / mth

 

Install through your agent dashboard

Help with installation

Install through your agent dashboard

Help with installation

Required Zendesk Plan

Team or higher

Team or higher

Professional or higher

On-the-fly list creation

Included

Included

Included

Pending & Skip statuses

Included

Included

Included

Save pre-configured list for re-use

No

Included

Included

Prevent ticket solve until list complete

No

No

Included

Multiple checklists per ticket

No

No

Included

Agent can add comments to list items

No

No

Included

Workflow: Auto-activate saved lists depending upon fields / tags

No

No

Included

Checklist actions can auto-update ticket fields

No

No

Included

Integrates with our Fork app

No

No

Included

 

Install through your agent dashboard

Help with installation

Install through your agent dashboard

Help with installation

Features

  • Highly configurable
  • Any number of standard checklist templates
  • Sequential & non-sequential checklists
  • Enable & disable any of Tickler's features
  • Create & alter checklists on the fly
  • Multiple checklists per ticket
  • Ticking a checklist item can change a ticket field
  • Integrates with our Fork app
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See pricing plans and how to purchase below.