The simple free version of Tickler, known as Tickler FREE, is available here >
Tickler is the leading checklist app for Zendesk, trusted by thousands of teams to keep their processes clear and consistent.
It adds reliable, easy-to-use checklists right inside your Zendesk tickets. Whether you're onboarding a new customer, fulfilling a complex request, or just need to make sure a few key steps aren’t missed, Tickler helps your team stay on track without having to think twice.
No more second-guessing what’s been done or chasing agents for updates. With Tickler, your checklists are visible, actionable, and built into your team’s natural workflow.
Create checklists on the fly, pull from saved templates, or trigger them automatically based on ticket tags.
Create checklists on the fly, pull from saved templates, or trigger them automatically based on ticket tags.
Need a list for customer onboarding and a separate one for internal approvals? No problem! Tickler supports as many as you need.
Need a list for customer onboarding and a separate one for internal approvals? No problem! Tickler supports as many as you need.
Create and manage unlimited templates. Standardize team processes or save personal checklists for common tasks.
Create and manage unlimited templates. Standardize team processes or save personal checklists for common tasks.
Not every task is just done or not. Agents can mark tasks as Done, Pending, or Skipped. Admins can customize which statuses are available and how they appear.
Not every task is just done or not. Agents can mark tasks as Done, Pending, or Skipped. Admins can customize which statuses are available and how they appear.
Agents can leave comments on individual checklist items to share context, updates, or instructions—without cluttering the main ticket thread.
Agents can leave comments on individual checklist items to share context, updates, or instructions—without cluttering the main ticket thread.
Admins can enable or disable specific features, adjust how statuses work, and tailor the experience to fit your workflow.
Admins can enable or disable specific features, adjust how statuses work, and tailor the experience to fit your workflow.
Let Tickler handle the busywork. Tasks can auto-update fields, run macros, or tag tickets as soon as they’re ticked off.
Let Tickler handle the busywork. Tasks can auto-update fields, run macros, or tag tickets as soon as they’re ticked off.
Make sure nothing slips through. You can block ticket resolution until every item is marked complete.
Make sure nothing slips through. You can block ticket resolution until every item is marked complete.
Ad-hoc lists for one-off tasks
Perfect for when agents just need to jot down tasks on the spot. No setup required.
Saved lists for common workflows
Standardize processes like onboarding, escalations, or returns with reusable templates.
Automatic lists for consistency
Ensure critical tasks never get missed. Lists appear automatically when certain ticket conditions are met.
Track progress as you go
See at a glance how much is done. Use comments to note updates without cluttering the ticket thread.
Stay aligned across the team
Everyone can see what’s been completed and by whom. Great for handovers or shared responsibility.
Keep stakeholders in the loop
Checklist progress can appear in ticket views, triggers, or notifications, so no one’s left guessing.
Loop in other teams when needed
Turn a checklist step into a sub-ticket using Escalator, perfect for involving external teams or handovers.
Trigger checklists automatically
Use tags, dropdown field values, or combinations of both to display specific lists for different ticket types or workflows.
Export progress to ticket fields
Show checklist progress in Zendesk views, email notifications, or triggers using real-time placeholders—no need to open the ticket.
Run actions when tasks are ticked
Automatically apply macros, set field values, or update tags when an agent marks a task as Done, Pending, or Skipped.
Customize formatting
Choose between numbered steps, bullet points, or roman numerals. Add task descriptions and tooltips to guide agents.
Configure everything in YAML or JSON
Set up complex workflows with precision. Use our free Lovely companion app to manage your configuration safely with syntax validation and version control.
Tailor behavior to your team
Enable or disable task statuses, lock down templates, hide progress fields from agents, or prevent ticket resolution until checklists are complete.
Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.
Yes, all of our apps are free to install and use on your sandbox instance.
Yes, all of our apps are compatible with the new Zendesk Agent Workspace.
Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.
