Tickler

This add-on is critical to our workflow.

Lovestock & Leaf find areas that need improvement and tackle them head on. In reading and understanding getting things done properly, a checklist is critical. This brings checklist into zendesk seamlessly. How long have we used this? We've used this for years and support has always been by my side in training and resolving issues (I'm typically the cause of the issue btw) . Thank you guys!

Adam

We are very happy that we found this app

We had a request from one of our support teams to be able to implement a procedure / checklist for specific enquiries so that they could follow up a determined list of activities based on the request. Our partner suggested this app. They had already been using it with another client, and gave us very good feedback. We installed the trial and could see that not only the app allowed us to define and monitor the process, but as well to fulfil another key requirement that was to automate / integrate some tasks / applications within the procedures, in order to speed up the process. We have been able to do that by using the automatic execution of macros and hyperlinks for accessing some other applications that were needed to fulfil the ticket. On top of this, the Lovestock & Leaf team has always been available and ready to help us whenever we have had any question or issue. They are as well totally opened to add new features to the app and keep improving it constantly. We are very happy that we found this app and we are sure that Tickler will allow us to give a step forward in the use of our ticketing system with a relevant added value. Thank you Lovestock & Leaf team!

Marta Garcia

Médecins Sans Frontières