Tickler

Tickler

Delightful checklists in your tickets

Checklist app for Zendesk tickets. Tickler is used by agents to manage multiple tasks.
14-day FREE trial, then
US$ 1.95
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 1.95
per agent, per month
Enquire >Try it now >
Tickler

Tickler

Delightful checklists in your tickets

Checklist app for Zendesk tickets. Tickler is used by agents to manage multiple tasks.
14-day FREE trial, then
US$ 1.95
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 1.95
per agent, per month
Enquire >Try it now >
User guide >
Release notes >
No items found.

  • Highly configurable
  • Any number of standard checklist templates
  • Sequential & non-sequential checklists
  • Enable & disable any of Tickler's features
  • Create & alter checklists on the fly
  • Multiple checklists per ticket
  • Ticking a checklist item can change a ticket field
  • Integrates with our Fork app

Tickler introduces checklists to Zendesk. Manage standard tasks/procedures with preconfigured checklists (AKA todo lists). Your agents can also create one off checklists for a ticket.

Tickler can be pre-configured with checklists relating to common issues your agent have to address. Specific ticket tags and/or ticket field values are defined to make the appropriate checklist appear within tickets. This means Tickler will spring into action based on a field selected by the agent or end-user.

Tickler list items can be configured to set tags and field values when they are ticked.  

  • ON-THE-FLY LIST CREATION
  • PENDING & SKIP STATUSES
  • SAVE PRE-CONFIGURED LIST FOR RE-USE
  • PREVENT TICKET SOLVE UNTIL LIST COMPLETE
  • MULTIPLE CHECKLISTS PER TICKET
  • AGENT CAN ADD COMMENTS TO LIST ITEMS
  • WORKFLOW: AUTO-ACTIVATE SAVED LISTS DEPENDING UPON FIELDS / TAGS
  • CHECKLIST ACTIONS CAN AUTO-UPDATE TICKET FIELDS

What people are saying

This add-on is critical to our workflow.
Lovestock & Leaf find areas that need improvement and tackle them head on. In reading and understanding getting things done properly, a checklist is critical. This brings checklist into zendesk seamlessly. How long have we used this? We've used this for years and support has always been by my side in training and resolving issues (I'm typically the cause of the issue btw) . Thank you guys!
Adam
We are very happy that we found this app
We had a request from one of our support teams to be able to implement a procedure / checklist for specific enquiries so that they could follow up a determined list of activities based on the request. Our partner suggested this app. They had already been using it with another client, and gave us very good feedback. We installed the trial and could see that not only the app allowed us to define and monitor the process, but as well to fulfil another key requirement that was to automate / integrate some tasks / applications within the procedures, in order to speed up the process. We have been able to do that by using the automatic execution of macros and hyperlinks for accessing some other applications that were needed to fulfil the ticket. On top of this, the Lovestock & Leaf team has always been available and ready to help us whenever we have had any question or issue. They are as well totally opened to add new features to the app and keep improving it constantly. We are very happy that we found this app and we are sure that Tickler will allow us to give a step forward in the use of our ticketing system with a relevant added value. Thank you Lovestock & Leaf team!
Marta Garcia
Médecins Sans Frontières
Frequently Asked Questions

FAQ

Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.

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Yes, all of our apps are free to install and use on your sandbox instance.

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Yes, all of our apps are compatible with the new Zendesk Agent Workspace.

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Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.

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Starting

Getting started is as easy as

Install app
From the Zendesk marketplace straight into your Support help desk
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Start using it
It's ready to use straight out of the box
Customize as you go
There's many configurable features you can tweak to meet your needs
Read user guide >

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