Bubbly

Bubbly

Good times & great company

Agent-to-agent group chat / shoutbox. Instant messaging for agents built right into Zendesk.
14-day FREE trial, then
FREE
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
FREE
per agent, per month
Enquire >Try it now >
Bubbly

Bubbly

Good times & great company

Agent-to-agent group chat / shoutbox. Instant messaging for agents built right into Zendesk.
14-day FREE trial, then
FREE
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
FREE
per agent, per month
Enquire >Try it now >
User guide >
Release notes >
Limitless views, endless possibilities

Manage your workload with ease, where the standard 30-view limit is a thing of the past. Gain complete access to all your views, ensuring every aspect of your operations is just a click away.

Limitless views, endless possibilities

Manage your workload with ease, where the standard 30-view limit is a thing of the past. Gain complete access to all your views, ensuring every aspect of your operations is just a click away.

  • Allows agents to instant message all agents
  • Self contained within Zendesk, no 3rd party system required for agents
  • Handles images, URLs and ticket number links
  • Maintains a session based chat log
  • Mentions can notify users
  • It's completely free!

Bubbly introduces instant chat for agents, allowing your agents to get instant answers/results from other agents. Bubbly is located within the Zendesk agent portal and more tightly integrated with Zendesk than any 3rd party chat systems can provide. And it's free!

When an agent posts a chat message, all of the other agents will receive the message. If an agent doesn't have the Bubbly chat panel open, they will see a notification on the Bubbly icon informing them of how many new messages have arrived. When an agent is mentioned in a chat message they will receive the standard Zendesk pop-up notification displaying the message to them.

Bubbly is perfect for making general announcements to all agents, for crowdsourcing answers amongst agents, and for adding some light hearted discussion to the day (depending on your company's policy regarding fun).

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Frequently Asked Questions

FAQ

Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.

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Yes, all of our apps are free to install and use on your sandbox instance.

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Yes, all of our apps are compatible with the new Zendesk Agent Workspace.

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Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.

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Starting

Getting started is as easy as

Install app
From the Zendesk marketplace straight into your Support help desk
Install now >
Start using it
It's ready to use straight out of the box
Customize as you go
There's many configurable features you can tweak to meet your needs
Read user guide >

Supercharge your views

At the heart of every great support team you'll find Lovely Views
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