Bubbly introduces instant chat for agents, allowing your agents to get instant answers/results from other agents. Bubbly is located within the Zendesk agent portal and more tightly integrated with Zendesk than any 3rd party chat systems can provide. And it's free!
When an agent posts a chat message, all of the other agents will receive the message. If an agent doesn't have the Bubbly chat panel open, they will see a notification on the Bubbly icon informing them of how many new messages have arrived. When an agent is mentioned in a chat message they will receive the standard Zendesk pop-up notification displaying the message to them.
Bubbly is perfect for making general annoucements to all agents, for crowd sourcing answers amongst agents, and for adding some light hearted discussion to the day (depending on your company's policy regarding fun).
Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.
Yes, all of our apps are free to install and use on your sandbox instance.
Yes, all of our apps are compatible with the new Zendesk Agent Workspace.
Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.