ZENDESK APPS

Apps to help your helpdesk

Add powerful features to the beautifully simple Zendesk

Our apps

Lovely Views

Get a better perspective!

Replaces Zendesk's standard Views and Search with many powerful features and advanced search capabilities.

14-day FREE trial, then

per agent, per month

Fast access to all views via the hierarchical views list.
Use up to 3 different fields/columns to sort view results. Sort fields can also be saved.
Integrated search, allowing search results to be treated as a table view, so they can be dynamically sorted, bulk edited, merged and more.
Save searches for later use.
Alternative ticket merge feature that inserts all comments into a single ticket.
Extra bulk edit features.
Enhanced ticket preview.

Sticky Notes

Pin important comments and make flexible internal notes

Make important notes about a ticket, in highly visible, rich text fields, instead of losing them in internal notes.

14-day FREE trial, then

per agent, per month

Create highly visible and updatable notes in tickets
Pin important ticket comments to the top
Rich Text Editor for formatting text, including web links
Notes are stored in custom ticket fields for portability
Multiple fields can be used for different purposes and agent groups
Edits are continuously auto-saved

Quickie

No time to play, you need it now!

Very handy top bar menu that gives you quick and convenient access to all views, from anywhere within Zendesk. Dramatically improving efficiency.

14-day FREE trial, then

per agent, per month

Fast access to all views from anywhere within Zendesk.
Easily organize views in a tree-like folder hierarchy.
Display personal views together with other views or separately.
Keyword search helps agents find views instantly.
New! Quickie now allows you to bookmark tickets. Jump to specific tickets quicker than ever.
Displays the special 'Suspended' and 'Deleted' views, based on agent permissions.
Is a subset of the features of our powerful Lovely Views app

Tickler

Delightful checklists in your tickets

A checklist app for Zendesk tickets. Tickler is used by agents to manage multiple tasks in series.

14-day FREE trial, then

per agent, per month

Highly configurable
Any number of standard checklist templates
Sequential & non-sequential checklists
Enable & disable any of Tickler's features
Create & alter checklists on the fly
Multiple checklists per ticket
Ticking a checklist item can change a ticket field
Integrates with our Fork app

Bubbly

Good times & great company

Agent-to-agent group chat / shoutbox. Instant messaging for agents built right into Zendesk.

14-day FREE trial, then

per agent, per month

Allows agents to instant message all agents
Self contained within Zendesk, no 3rd party system required for agents
Handles images, URLs and ticket number links
Maintains a session based chat log
Mentions can notify users
It's completely free!

Escalator

Link tickets and get your 3rd parties involved

Escalate support tickets to 3rd parties that are not Zendesk agents.

14-day FREE trial, then

per agent, per month

Preconfigure 3rd parties/vendors for precise and efficient escalation.
Separates agent-customer conversation from agent-vendor conversation.
Manage an unlimited number of sub-tickets from one parent ticket.
On-the-fly creation of sub-tickets.
Highly configurable.
Integrates with our Tickler app.
Enables powerful workflow.

Supercharge your views

At the heart of every great support team you'll find Lovely Views