Apps to help your helpdesk

Add powerful features to the beautifully simple Zendesk

Our apps

  • Fast access to all views via the hierarchical views list.
  • Use up to 3 different fields/columns to sort view results. Sort fields can also be saved.
  • Integrated search, allowing search results to be treated as a table view, so they can be dynamically sorted, bulk edited, merged and more.
  • Save searches for later use.
  • Alternative ticket merge feature that inserts all comments into a single ticket.
  • Extra bulk edit features.
  • Enhanced ticket preview.
  • Logged notes [NEW]
  • Pinned comments
  • Smart notices
  • Action buttons [NEW]
  • Highly visible notes with Rich text editor
  • Field descriptions
  • Zendesk field support and data portability
  • Flexible field management
  • Expandable editor window
  • Advanced styling
  • Fast access to all views from anywhere within Zendesk.
  • Easily organize views in a tree-like folder hierarchy.
  • Display personal views together with other views or separately.
  • Keyword search helps agents find views instantly.
  • New! Quickie now allows you to bookmark tickets. Jump to specific tickets quicker than ever.
  • Displays the special 'Suspended' and 'Deleted' views, based on agent permissions.
  • Is a subset of the features of our powerful Lovely Views app
  • Highly configurable
  • Any number of standard checklist templates
  • Sequential & non-sequential checklists
  • Enable & disable any of Tickler's features
  • Create & alter checklists on the fly
  • Multiple checklists per ticket
  • Ticking a checklist item can change a ticket field
  • Integrates with our Fork app
  • Allows agents to instant message all agents
  • Self contained within Zendesk, no 3rd party system required for agents
  • Handles images, URLs and ticket number links
  • Maintains a session based chat log
  • Mentions can notify users
  • It's completely free!
  • Preconfigure 3rd parties/vendors for precise and efficient escalation.
  • Separates agent-customer conversation from agent-vendor conversation.
  • Manage an unlimited number of sub-tickets from one parent ticket.
  • On-the-fly creation of sub-tickets.
  • Highly configurable.
  • Integrates with our Tickler app.
  • Enables powerful workflow.

Supercharge your views

At the heart of every great support team you'll find Lovely Views
Get started >