Sticky Notes

Sticky Notes

Smart notes, Speedy collabs

Pin important comments, create dynamic notices, and make flexible internal notes in highly visible, rich text fields, ensuring crucial information is never lost.
14-day FREE trial, then
US$ 0.90
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 0.90
per agent, per month
Enquire >Try it now >
Sticky Notes

Sticky Notes

Smart notes, Speedy collabs

Pin important comments, create dynamic notices, and make flexible internal notes in highly visible, rich text fields, ensuring crucial information is never lost.
14-day FREE trial, then
US$ 0.90
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 0.90
per agent, per month
Enquire >Try it now >
User guide >
Release notes >
Logged notes

Create detailed, timestamped, and agent-attributed notes with customizable editing permissions. Keep a thorough record of all ticket interactions and updates, ensuring nothing slips through the cracks.

Logged notes

Create detailed, timestamped, and agent-attributed notes with customizable editing permissions. Keep a thorough record of all ticket interactions and updates, ensuring nothing slips through the cracks.

Pinned comments

Pin crucial comments to the top of ticket threads, making sure essential details are always visible. Prevent important information from getting buried in long conversations.

Pinned comments

Pin crucial comments to the top of ticket threads, making sure essential details are always visible. Prevent important information from getting buried in long conversations.

Highly visible notes

View and edit important notes directly in the sidebar. Show or edit organization and user fields from within tickets for seamless information access.

Highly visible notes

View and edit important notes directly in the sidebar. Show or edit organization and user fields from within tickets for seamless information access.

Rich text editor

Leverage the flexibility of a customizable WYSIWYG/rich-text editor to compose and format your notes. Create visually engaging and well-organized notes with diverse formatting options, including hyperlinks.

Rich text editor

Leverage the flexibility of a customizable WYSIWYG/rich-text editor to compose and format your notes. Create visually engaging and well-organized notes with diverse formatting options, including hyperlinks.

Smart notices

Craft dynamic alerts using placeholders and Liquid markup, effectively creating calculated fields. Similar to formulas in Excel, these notices highlight important ticket information based on specific conditions, ensuring agents are always informed and ready to act.

Smart notices

Craft dynamic alerts using placeholders and Liquid markup, effectively creating calculated fields. Similar to formulas in Excel, these notices highlight important ticket information based on specific conditions, ensuring agents are always informed and ready to act.

Integration with Zendesk fields

Utilize various field types, such as text, multi-line, dropdowns, and more, to store and display critical ticket, user, or organizational information. Integrate seamlessly with your existing Zendesk setup for a cohesive experience.

Integration with Zendesk fields

Utilize various field types, such as text, multi-line, dropdowns, and more, to store and display critical ticket, user, or organizational information. Integrate seamlessly with your existing Zendesk setup for a cohesive experience.

Action buttons

Trigger Zendesk macros and open URLs in new tabs with a single click. Simplify repetitive tasks and improve efficiency with customizable buttons.

Action buttons

Trigger Zendesk macros and open URLs in new tabs with a single click. Simplify repetitive tasks and improve efficiency with customizable buttons.

Object management

Add, customize, clone, and manage various objects like notes, buttons, and notices. Optimize the placement and functionality of each object to fit your workflow perfectly.

Object management

Add, customize, clone, and manage various objects like notes, buttons, and notices. Optimize the placement and functionality of each object to fit your workflow perfectly.

Expandable editor window

Expand and edit notes in a larger dialog for increased visibility and ease. Manage complex ticket details more effectively with a clearer view.

Expandable editor window

Expand and edit notes in a larger dialog for increased visibility and ease. Manage complex ticket details more effectively with a clearer view.

Advanced styling

Style fields to stand out or blend in based on importance and data type. Customize text color, background color, font size, and formatting options for both labels and fields.

Advanced styling

Style fields to stand out or blend in based on importance and data type. Customize text color, background color, font size, and formatting options for both labels and fields.

Data portability

Store notes in custom fields for connectivity with other apps. Use Zendesk Explore for in-depth analysis and effortlessly export your information.

Data portability

Store notes in custom fields for connectivity with other apps. Use Zendesk Explore for in-depth analysis and effortlessly export your information.

Backup & restore

Secure your configuration settings with regular backups. Easily restore previous settings to maintain consistency and recover from any unintended changes.

Backup & restore

Secure your configuration settings with regular backups. Easily restore previous settings to maintain consistency and recover from any unintended changes.

Why choose Sticky Notes?

Advanced features for enhanced collaboration
Sticky Notes offers unique features like logged notes and pinned comments that keep your team organized and informed. Customize notifications with smart notices to ensure agents always have the most relevant information at hand.

Increased efficiency and productivity
Reduce the time spent managing notes and comments with intuitive, easy-to-use features. Keep your support process organized, efficient, and focused on resolving customer issues quickly.

Accelerated resolution times
Direct issues to the right agents promptly and keep all relevant information accessible. Enhance communication and ensure timely resolution of support tickets.

Elevated customer satisfaction
Ensure comprehensive issue resolution with minimal customer effort. Keep customers informed with clear, concise notes and seamless ticket management.

Keep track of every detail

Sticky Notes is here to refine your Zendesk note-taking workflow, keep essential information front and center, and make collaboration effortless. With features designed to enhance productivity, speed up resolutions, and keep customers happy, Sticky Notes is the must-have tool for any support team. Try the app today and see how it transforms your ticket management into a smooth, efficient process that your team and customers will love.

For a deeper dive into everything Sticky Notes offers, check out the Sticky Notes User Guide.

And if you’re looking for something tailored, we’re just an email away at apps@lovestockleaf.com. Whether it’s about scaling up or finding the right setup, we’re here to help.

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Frequently Asked Questions

FAQ

Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.

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Yes, all of our apps are free to install and use on your sandbox instance.

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Yes, all of our apps are compatible with the new Zendesk Agent Workspace.

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Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.

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Starting

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It's ready to use straight out of the box
Customize as you go
There's many configurable features you can tweak to meet your needs
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