The Swiss-army knife for Zendesk, Sticky Notes is a versatile tool whose use is only limited to your imagination.
In addition to its internal pinned comments and timestamped logged note features, Sticky Notes can be customized to fit your team's unique workflow needs.
Keep track of important details, collaborate effortlessly, and ensure nothing slips through the cracks.
Boost your team's efficiency and improve customer satisfaction with Sticky Notes – because every detail matters.
Try it today and transform the way you manage support!
Create detailed, timestamped notes attributed to agents, with customizable editing permissions. Maintain a thorough record of all ticket interactions and updates, ensuring nothing is missed.
Create detailed, timestamped notes attributed to agents, with customizable editing permissions. Maintain a thorough record of all ticket interactions and updates, ensuring nothing is missed.
Pin crucial comments and side conversations (email threads, Slack conversations, Microsoft Teams messages, or linked tickets) to the top of tickets, making sure essential details are always visible. Prevent important information from getting buried in long discussions.
Pin crucial comments and side conversations (email threads, Slack conversations, Microsoft Teams messages, or linked tickets) to the top of tickets, making sure essential details are always visible. Prevent important information from getting buried in long discussions.
View and edit important notes directly from the sidebar. Access and update organization and user fields within tickets for smooth information management.
View and edit important notes directly from the sidebar. Access and update organization and user fields within tickets for smooth information management.
Easily format and organize your notes with the rich-text editor. Add links, apply styles, and structure content for a clear, visually engaging result.
Easily format and organize your notes with the rich-text editor. Add links, apply styles, and structure content for a clear, visually engaging result.
Create dynamic alerts using placeholders and Liquid markup, turning them into calculated fields. Similar to Excel formulas, these notices bring important ticket details to the surface based on specific conditions, ensuring agents are always informed and ready to act.
Create dynamic alerts using placeholders and Liquid markup, turning them into calculated fields. Similar to Excel formulas, these notices bring important ticket details to the surface based on specific conditions, ensuring agents are always informed and ready to act.
Use a variety of field types—text, multi-line, dropdowns, and more—to capture and display essential ticket, user, or organizational information. Easily integrate with your existing Zendesk setup for a cohesive workflow.
Use a variety of field types—text, multi-line, dropdowns, and more—to capture and display essential ticket, user, or organizational information. Easily integrate with your existing Zendesk setup for a cohesive workflow.
Trigger Zendesk macros and open URLs in new tabs with a single click. Simplify repetitive tasks and boost efficiency with fully customizable buttons.
Trigger Zendesk macros and open URLs in new tabs with a single click. Simplify repetitive tasks and boost efficiency with fully customizable buttons.
Easily add, modify, clone, and manage objects such as notes, buttons, and notices. Fine-tune their placement and functionality to perfectly align with your workflow.
Easily add, modify, clone, and manage objects such as notes, buttons, and notices. Fine-tune their placement and functionality to perfectly align with your workflow.
Expand and edit notes in a larger dialog for better visibility and ease. Handle complex ticket details more efficiently with a clearer view.
Expand and edit notes in a larger dialog for better visibility and ease. Handle complex ticket details more efficiently with a clearer view.
Style fields to either stand out or blend in, depending on their importance and data type. Adjust text color, background, font size, and formatting for both labels and fields to suit your needs.
Style fields to either stand out or blend in, depending on their importance and data type. Adjust text color, background, font size, and formatting for both labels and fields to suit your needs.
Store notes in custom fields for easy integration with other apps. Use Zendesk Explore for deep analysis and export your data whenever needed.
Store notes in custom fields for easy integration with other apps. Use Zendesk Explore for deep analysis and export your data whenever needed.
Safeguard your configuration settings with regular backups. Quickly restore previous settings to maintain consistency and recover from accidental changes.
Safeguard your configuration settings with regular backups. Quickly restore previous settings to maintain consistency and recover from accidental changes.
Advanced features for enhanced collaboration
Sticky Notes offers unique features like logged notes and pinned comments that keep your team organized and informed. Customize notifications with smart notices to ensure agents always have the most relevant information at hand.
Increased efficiency and productivity
Reduce the time spent managing notes and comments with intuitive, easy-to-use features. Keep your support process organized, efficient, and focused on resolving customer issues quickly.
Accelerated resolution times
Direct issues to the right agents promptly and keep all relevant information accessible. Enhance communication and ensure timely resolution of support tickets.
Elevated customer satisfaction
Ensure comprehensive issue resolution with minimal customer effort. Keep customers informed with clear, concise notes and seamless ticket management.
Sticky Notes is here to refine your Zendesk note-taking workflow, keep essential information front and center, and make collaboration effortless. With features designed to enhance productivity, speed up resolutions, and keep customers happy, Sticky Notes is the must-have tool for any support team. Try the app today and see how it transforms your ticket management into a smooth, efficient process that your team and customers will love.
For a deeper dive into everything Sticky Notes offers, check out the Sticky Notes User Guide.
And if you’re looking for something tailored, we’re just an email away at apps@lovestockleaf.com. Whether it’s about scaling up or finding the right setup, we’re here to help.
Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.
Yes, all of our apps are free to install and use on your sandbox instance.
Yes, all of our apps are compatible with the new Zendesk Agent Workspace.
Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.
