Quickie

Quickie

No time to play, you need it now!

The must have app for every Zendesk, now with EAP including advanced search, favorites for views, bookmarked tickets and saved searches to make your agents lightning fast.
14-day FREE trial, then
US$ 0.50
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 0.50
per agent, per month
Enquire >Try it now >
Quickie

Quickie

No time to play, you need it now!

The must have app for every Zendesk, now with EAP including advanced search, favorites for views, bookmarked tickets and saved searches to make your agents lightning fast.
14-day FREE trial, then
US$ 0.50
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 0.50
per agent, per month
Enquire >Try it now >
User guide >
Release notes >
  • Efficient view management
  • Advanced ticket search
  • Fast bookmarking and easy access
  • Real-time ticket monitoring
  • Essential information hub
  • Home view shortcut
  • Favorites at your fingertips
  • Save and reuse searches
  • Convenient workflow tools
  • Part of the powerful Lovely Views app

So much more than just categorised views, Quickie is not restricted by view limits* and now includes an advanced search system, Seek (EAP).

  • View favourites
  • Ticket bookmarks
  • Saved searches that can be treated like Views and can be accessed via the same views list
  • Comprehensive filtering and keyword functions to locate and retrieve required tickets in a flash
  • Real time ticket monitoring in Activity section


The must have Zendesk app for all agents to save time and effort in managing their tickets and views.

Interested in being part of the EAP (Early Access Program)?

Contact us via support.lovestockleaf.com or send an email to support@lovestockleaf.com and we'll get back to you with more details.

* Standard Zendesk views are currently restricted to a maximum of 30 views, Quickie is unlimited.

Efficient view management

Access all views from anywhere within Zendesk for improved efficiency. Organize your Views tab with hierarchical folders to keep your workspace tidy. Customize view placements to suit your preferences, displaying personal views either alongside others or separately.

Efficient view management

Access all views from anywhere within Zendesk for improved efficiency. Organize your Views tab with hierarchical folders to keep your workspace tidy. Customize view placements to suit your preferences, displaying personal views either alongside others or separately.

Advanced ticket search

Customize search criteria on Seek with conditions, order, and columns to find exactly what you need. Retrieve specific tickets rapidly, even from extensive lists, saving you valuable time. Keyword search also helps agents find views instantly, making the search process quicker and more precise.

Advanced ticket search

Customize search criteria on Seek with conditions, order, and columns to find exactly what you need. Retrieve specific tickets rapidly, even from extensive lists, saving you valuable time. Keyword search also helps agents find views instantly, making the search process quicker and more precise.

Fast bookmarking and easy access

Save and access important tickets with just one click using the dedicated Bookmarks tab, ensuring essential information is always within reach. Use keywords to find bookmarked tickets, making it easy to locate crucial tickets when needed.

Fast bookmarking and easy access

Save and access important tickets with just one click using the dedicated Bookmarks tab, ensuring essential information is always within reach. Use keywords to find bookmarked tickets, making it easy to locate crucial tickets when needed.

Real-time ticket monitoring

Keep track of tickets you’re currently viewing in one centralized location with the Activities tab, making it easier to manage ongoing interactions. Stay on top of active tickets and interactions, ensuring efficient management and follow-ups.

Real-time ticket monitoring

Keep track of tickets you’re currently viewing in one centralized location with the Activities tab, making it easier to manage ongoing interactions. Stay on top of active tickets and interactions, ensuring efficient management and follow-ups.

Essential information hub

Access app updates, announcements, and configuration options with the Heart tab, keeping you informed and in control. Stay updated with the latest developments and settings to ensure your Quickie app is always optimized.

Essential information hub

Access app updates, announcements, and configuration options with the Heart tab, keeping you informed and in control. Stay updated with the latest developments and settings to ensure your Quickie app is always optimized.

Home view shortcut

Clicking the Home button on Quickie automatically opens a designated Home view in Zendesk, giving you instant access to your most important tickets. This feature ensures a smoother workflow by bringing your preferred view to the forefront every time you use Quickie.

Home view shortcut

Clicking the Home button on Quickie automatically opens a designated Home view in Zendesk, giving you instant access to your most important tickets. This feature ensures a smoother workflow by bringing your preferred view to the forefront every time you use Quickie.

Favorites at your fingertips

Individual agents can select their favorite views, which will then appear in a Favorites folder at the top of the views list. This feature provides agents with quick and easy access to the views they use most frequently, boosting their productivity.

Favorites at your fingertips

Individual agents can select their favorite views, which will then appear in a Favorites folder at the top of the views list. This feature provides agents with quick and easy access to the views they use most frequently, boosting their productivity.

Save and reuse searches

Easily save your custom search criteria from Seek for future use. Quickly access saved searches in Views, saving time and ensuring consistency in ticket management.

Save and reuse searches

Easily save your custom search criteria from Seek for future use. Quickly access saved searches in Views, saving time and ensuring consistency in ticket management.

Convenient workflow tools

A larger, accessible Bookmark button allows for quick bookmarking, making it easy to save important tickets. Keep Quickie open with a Pin button for uninterrupted workflow, improving your ticket management efficiency.

Convenient workflow tools

A larger, accessible Bookmark button allows for quick bookmarking, making it easy to save important tickets. Keep Quickie open with a Pin button for uninterrupted workflow, improving your ticket management efficiency.

Part of the powerful Lovely Views app

Quickie is a subset of the features of our popular Lovely Views app, providing you with a strong toolset to enhance your Zendesk experience. Enjoy the efficiency and convenience of Quickie while benefiting from the comprehensive capabilities of Lovely Views.

Part of the powerful Lovely Views app

Quickie is a subset of the features of our popular Lovely Views app, providing you with a strong toolset to enhance your Zendesk experience. Enjoy the efficiency and convenience of Quickie while benefiting from the comprehensive capabilities of Lovely Views.

Why choose Quickie?

Tailored for Zendesk power users
Quickie is designed with advanced Zendesk users in mind. Whether you're handling complex customer support queries or managing a large IT helpdesk, Quickie offers the key tools you need to stay on top of your workload.

Seamless integration with Zendesk
Quickie integrates effortlessly into your existing Zendesk setup. From hierarchical view organization to advanced ticket search, every feature is built to complement and enhance your current workflow without disruption.

Enhanced user experience
Quickie prioritizes user experience with a clean, intuitive interface. Features like the Heart tab for updates and configurations and the Activities tab for real-time monitoring are designed to keep your support operations running smoothly.

Time-saving tools
Quickie includes practical tools like the large Bookmark button and the Pin feature, ensuring you can save important tickets and keep the app open without hassle.

Customization at your fingertips
With Quickie, customization is key. Tailor the app to suit your workflow with options for personalizing views, setting search criteria, and organizing bookmarks. Quickie adapts to your needs, making it a versatile addition to your Zendesk toolkit.

Built for efficiency
Every feature in Quickie is designed to reduce the time spent managing tickets and increase your efficiency. From quick access to important tickets to real-time activity monitoring, Quickie helps you focus on resolving issues faster.

Reliable performance
Quickie is built to handle the demands of busy support teams, ensuring reliable performance even under heavy ticket loads. Its advanced features are designed to always keep your team running smoothly.

Time to make your agents happy!

Quickie is the essential app for mastering Zendesk view organization, advanced ticket search, fast bookmarking and retrieval, and real-time ticket monitoring. Whether you’re managing a bustling customer support team or handling IT helpdesk queries, Quickie will enhance your workflow and team productivity.

For detailed instructions and further insights, visit our comprehensive Quickie User Guide. And if you need a customized solution, feel free to email us at apps@lovestockleaf.com. From getting started to scaling your operations, we're here to assist you every step of the way.

What people are saying

When looking for an opportunity to simplify
our use of Zendesk, we came across the Quickie PLUS app. It is the most intuitive way for our agents to navigate across views and our team's efficiency has dramatically improved since we started using it. Additionally, the team at Lovestock & Leaf have offered unparalleled customer support every step of the way, responding quickly and concisely to any question we've had. Their generous support of our effort to provide much needed classroom materials to teachers across the U.S. is tremendously appreciated.
Dan Blum
Director, Customer Support
DonorsChoose
Quickie is a key app for our agents
When you have hundreds of views and thousands of agents, you need to be able to navigate quickly. This has been a great app to address a limitation we faced with the basic Zendesk views.
Pierre Lazarus
Program Manager Global External Tools
Uber
Quickie is a must-have for any organization
which utilizes a variety of views to segment out requests more efficiently. It's great for agent accessibility, workflow consistency, and will save your admins' sanity from the madness of constantly rearranging views to fit in the left panel's top 12. This version also loads *much* faster than the previous free one (loading time for my 100+ views completes in ~25% of the time now) and allows the panel to be pinned so you can navigate through your list with ease. The L&L team is extremely helpful and responsive, too. A+ work, all-around.
Matt Savage
Sr. Program Manager Workflow Automation
Twilio
Frequently Asked Questions

FAQ

Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.

Learn more >

Yes, all of our apps are free to install and use on your sandbox instance.

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Yes, all of our apps are compatible with the new Zendesk Agent Workspace.

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Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.

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Starting

Getting started is as easy as

Install app
From the Zendesk marketplace straight into your Support help desk
Install now >
Start using it
It's ready to use straight out of the box
Customize as you go
There's many configurable features you can tweak to meet your needs
Read user guide >

Supercharge your views

At the heart of every great support team you'll find Lovely Views
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