Lovely Views

Lovely Views

Get a better perspective!

Replaces Zendesk's standard views and search with many powerful features and advanced search capabilities.
14-day FREE trial, then
US$ 1.95
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 1.95
per agent, per month
Enquire >Try it now >


  • Fast access to all views via the hierarchical views list.
  • Use up to 3 different fields/columns to sort view results. Sort fields can also be saved.
  • Integrated search, allowing search results to be treated as a table view, so they can be dynamically sorted, bulk edited, merged and more.
  • Save searches for later use.
  • Alternative ticket merge feature that inserts all comments into a single ticket.
  • Extra bulk edit features.
  • Enhanced ticket preview.


If you've got lots of ticket views to manage or you want to be able to sort by multiple columns from within a view, then you've come to the right place. Lovely Views does this and much more to provide a powerful enhancement to the agent views functionality.

The standard views list in Zendesk Support shows an agent a maximum 12 shared views. To access the rest of the views, your agents need to click on "More", which is inefficient and takes them away from the views environment. Lovely Views changes this by listing every single view that is available to your agents. It also allows the views to be categorised into hierarchical folders to make the views more orderly and easy to find. This makes it easy for your agents to quickly access the views they require while always remaining in the views environment.

Lovely Views works with the Zendesk method of adding "::" in between each view category when naming them. For example, "Agents::Louis Armstrong::All Unsolved Tickets" would provide you with the view you see in the screenshot for that particular agent with each level being displayed as a drop down collapsible menu.

Your agents can also conduct searches within Lovely Views and have the results presented within a view/table which makes the search much more powerful and efficient. You can save searches to quickly reuse in the future.

The bulk edit in Lovely Views is more flexible than standard Zendesk bulk edit. It can do things that can't be done in standard Zendesk bulk edit.

When merging tickets, Lovely Views provides various alternatives to the standard Zendesk merge.

Once you've experienced Lovely Views, you'll be wondering why we didn't call it Spectacular Views! 😁

What people are saying

No items found.
Frequently Asked Questions


Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.

Learn more >

Yes, all of our apps are free to install and use on your sandbox instance.

Learn more >

Yes, all of our apps are compatible with the new Zendesk Agent Workspace.

Learn more >

Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.

Learn more >

Getting started is as easy as

Install app
From the Zendesk marketplace straight into your Support help desk
Install now >
Start using it
It's ready to use straight out of the box
Customize as you go
There's many configurable features you can tweak to meet your needs
Read user guide >

Supercharge your views

At the heart of every great support team you'll find Lovely Views
Get started >