Escalator

Escalator

Link tickets, Engage partners

Powerful workflows with sub-tickets. Escalate to Zendesk agents or non-Zendesk third parties.
14-day FREE trial, then
US$ 3
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 3
per agent, per month
Enquire >Try it now >
Escalator

Escalator

Link tickets, Engage partners

Powerful workflows with sub-tickets. Escalate to Zendesk agents or non-Zendesk third parties.
14-day FREE trial, then
US$ 3
per agent, per month
Free trial >Try it now >
via the Zendesk marketplace
30-day FREE trial
US$ 3
per agent, per month
Enquire >Try it now >
User guide >
Release notes >
Effortless ticket linking

Connect related tickets effortlessly for comprehensive issue tracking. With Escalator, you can easily maintain a clear overview of all connected tickets, ensuring no detail is overlooked.

Effortless ticket linking

Connect related tickets effortlessly for comprehensive issue tracking. With Escalator, you can easily maintain a clear overview of all connected tickets, ensuring no detail is overlooked.

Divide and conquer with sub-tickets

Tackle complex, multi-faceted tickets by dividing them into manageable sub-tickets. Quickly create sub-tickets from the main ticket, assign them to the appropriate teams, and keep your support process organized and efficient. Manage an unlimited number of sub-tickets from one parent ticket for comprehensive issue resolution.

Divide and conquer with sub-tickets

Tackle complex, multi-faceted tickets by dividing them into manageable sub-tickets. Quickly create sub-tickets from the main ticket, assign them to the appropriate teams, and keep your support process organized and efficient. Manage an unlimited number of sub-tickets from one parent ticket for comprehensive issue resolution.

Targeted resolution

Escalator allows you to focus on specific issues by selecting which comments and information to include in each sub-ticket. This flexibility ensures that every sub-ticket is perfectly tailored to address the problem at hand.

Targeted resolution

Escalator allows you to focus on specific issues by selecting which comments and information to include in each sub-ticket. This flexibility ensures that every sub-ticket is perfectly tailored to address the problem at hand.

Smooth escalations

Easily escalate issues to the right agents, groups, or external parties with pre-configured options. Preconfigure third parties/vendors for precise and efficient escalation. Ensure a smooth transition of information and prompt resolution by the most suitable team members.

Smooth escalations

Easily escalate issues to the right agents, groups, or external parties with pre-configured options. Preconfigure third parties/vendors for precise and efficient escalation. Ensure a smooth transition of information and prompt resolution by the most suitable team members.

Third party collaboration

Separate agent-customer conversations from agent-vendor conversations. The app creates a new ticket for the third party, including only the necessary information as determined by the agent. This keeps customer information private while providing the third party with all they need to resolve the issue. The original ticket remains linked, allowing the agent to update the customer seamlessly once the issue is resolved.

Third party collaboration

Separate agent-customer conversations from agent-vendor conversations. The app creates a new ticket for the third party, including only the necessary information as determined by the agent. This keeps customer information private while providing the third party with all they need to resolve the issue. The original ticket remains linked, allowing the agent to update the customer seamlessly once the issue is resolved.

Comprehensive monitoring

Stay on top of all your support activities with Escalator’s comprehensive monitoring capabilities. Get an instant overview of all sub-tickets related to the main ticket, ensuring every issue is tracked and resolved efficiently.

Comprehensive monitoring

Stay on top of all your support activities with Escalator’s comprehensive monitoring capabilities. Get an instant overview of all sub-tickets related to the main ticket, ensuring every issue is tracked and resolved efficiently.

Customized escalation paths

Tailor your escalation paths to fit your unique workflow. From setting light agents or third parties as requesters to customizing ticket fields and data, Escalator adapts to your needs, enhancing your ticketing process.

Customized escalation paths

Tailor your escalation paths to fit your unique workflow. From setting light agents or third parties as requesters to customizing ticket fields and data, Escalator adapts to your needs, enhancing your ticketing process.

Highly configurable and integrated

Escalator is highly configurable to match your specific requirements. It also integrates seamlessly with our Tickler app, enabling powerful workflows and enhancing your support capabilities.

Highly configurable and integrated

Escalator is highly configurable to match your specific requirements. It also integrates seamlessly with our Tickler app, enabling powerful workflows and enhancing your support capabilities.

Why choose Escalator?

Advanced features for seamless collaboration
Facilitate cooperation across departments and teams with Escalator's powerful tools. Link tickets, create sub-tickets, and escalate issues to ensure everyone is on the same page and working together effectively.

Increased efficiency and productivity
Reduce the time spent managing tickets with intuitive splitting and linking features, keeping your support process organized and focused.

Accelerated resolution times
Direct issues to the right experts promptly, ensuring faster resolutions. Escalator enables streamlined ticket handling, providing timely solutions.

Elevated customer satisfaction
Achieve comprehensive issue resolution with minimal customer effort. Keep your customers informed and satisfied with clear communication and smooth ticket management.

Effective and adaptable workflows
Support a wide range of workflows that adapt to your business rules and processes. Escalator's flexibility ensures your team can handle any situation with ease, enhancing overall service delivery.

Link, split, resolve

Escalator is here to level up your Zendesk ticket management. Link tickets and involve your third parties effortlessly. Create powerful workflows using sub-tickets, and escalate support tickets to other agents or third parties that are not Zendesk agents. Designed to seamlessly integrate with both Lovely Views and standard Zendesk views, Escalator brings flexibility, efficiency, and precision to your support operations.

For a comprehensive understanding of the app, see the Escalator User Guide.

Try Escalator today and discover how our powerful features can transform your ticket management, improve team collaboration, and enhance customer satisfaction.

What people are saying

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Frequently Asked Questions

FAQ

Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.

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Yes, all of our apps are free to install and use on your sandbox instance.

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Yes, all of our apps are compatible with the new Zendesk Agent Workspace.

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Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.

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Starting

Getting started is as easy as

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Start using it
It's ready to use straight out of the box
Customize as you go
There's many configurable features you can tweak to meet your needs
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