Escalator helps support teams manage complex tickets without the chaos. Whether you're routing issues to another department or pulling in a third party, Escalator gives you the tools to do it cleanly, right inside Zendesk.
Works with Zendesk agents or external partners.
Supports powerful sub-ticket workflows.
Keep related tickets connected, even across users. Agents get full visibility into linked issues, so nothing slips through the cracks.
Keep related tickets connected, even across users. Agents get full visibility into linked issues, so nothing slips through the cracks.
Split multi-issue tickets into focused sub-tickets and assign each to the right person. Escalator supports unlimited sub-tickets per parent ticket, so you can stay organized no matter how complex the case.
Split multi-issue tickets into focused sub-tickets and assign each to the right person. Escalator supports unlimited sub-tickets per parent ticket, so you can stay organized no matter how complex the case.
Choose which comments and attachments get passed on. Escalator lets you tailor every sub-ticket so it only includes what’s relevant.
Choose which comments and attachments get passed on. Escalator lets you tailor every sub-ticket so it only includes what’s relevant.
Send an issue to another group, team, or even someone who doesn’t use Zendesk. Escalator lets you escalate to vendors, suppliers, or partners while keeping the original ticket intact.
Send an issue to another group, team, or even someone who doesn’t use Zendesk. Escalator lets you escalate to vendors, suppliers, or partners while keeping the original ticket intact.
Customer on one ticket. Vendor on another. Escalator keeps those conversations separate, while linking the tickets behind the scenes so your agents stay informed.
Customer on one ticket. Vendor on another. Escalator keeps those conversations separate, while linking the tickets behind the scenes so your agents stay informed.
See all linked sub-tickets, escalations, and updates from the original ticket. No switching tabs, no digging around.
See all linked sub-tickets, escalations, and updates from the original ticket. No switching tabs, no digging around.
Customize escalation paths, assign default tags, control field behavior, and more. Escalator adapts to your setup, not the other way around.
Customize escalation paths, assign default tags, control field behavior, and more. Escalator adapts to your setup, not the other way around.
Work better across teams
Need input from Finance, Product, or a third-party vendor? Escalator makes it simple to bring others in without cluttering the original ticket. Everyone sees what they need, nothing gets lost.
Send issues straight to the right place
Escalate to the right group or person with just a few clicks. Whether it’s another Zendesk agent or an external partner, Escalator routes tickets cleanly, with only the relevant details included.
Keep linked tickets connected
Split up a complex request, but keep everything tied together. Escalator tracks every sub-ticket, escalation, and related issue, so agents always have the full picture, no matter how the ticket evolves.
Keep customers in the loop
Even when a ticket’s been split or escalated, agents can continue updating the customer in the original thread. The customer never has to repeat themselves, and your team looks organized and responsive.
Adapt to your support style
Escalator doesn’t force you into a rigid workflow. Customize how tickets are escalated, what data gets copied, how sub-tickets behave, and more. It fits around your team, not the other way around.
Escalator gives your team the structure it needs to manage complicated support requests, whether that means looping in a vendor, splitting a ticket between teams, or keeping linked issues visible across departments.
Works with both standard Zendesk views and Lovely Views.
Yes, you can restrict the usage of an app specific to Zendesk Roles and/or Groups. The cost is calculated daily based on the number of agents that have access to the app.
Yes, all of our apps are free to install and use on your sandbox instance.
Yes, all of our apps are compatible with the new Zendesk Agent Workspace.
Disabling pauses subscription payment and keeps app settings. Uninstalling loses app settings.
