Heart Rate
A finger on your customer's pulse
Measure the pleasure by getting your customers to rate their support experience using NPS, CES, C-SAT, 5 star rating or any custom rating method. Allows multiple survey questions and general feedback.
Description
Surveys, business logic and reporting is all configured using the familiar Zendesk components of notifications, triggers and GoodData. This means you can easily configure and extend Pleasure Rating functionality.
A survey can be sent to a customer
Get your customers to rate their support experience using NPS (Net Promoter Score), CES (Customer Effort Score), C-SA5 star rating or any custom rating method.
Features
- Combining event based surveying with time based limits
- CES - Customer Effort Score
- NPS - Net Promoter Score
- BI reporting in GoodData
- Highly customizable
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