Heart Rate

A finger on your customer's pulse

Measure the pleasure by getting your customers to rate their support experience using NPS, CES, C-SAT, 5 star rating or any custom rating method. Allows multiple survey questions and general feedback.

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Description

Surveys, business logic and reporting is all configured using the familiar Zendesk components of notifications, triggers and GoodData. This means you can easily configure and extend Pleasure Rating functionality.

A survey can be sent to a customer 

Get your customers to rate their support experience using NPS (Net Promoter Score),  CES (Customer Effort Score), C-SA5 star rating or any custom rating method. 

Features

  • Combining event based surveying with time based limits
  • CES - Customer Effort Score
  • NPS - Net Promoter Score
  • BI reporting in GoodData
  • Highly customizable
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