Cuddly - Friendly forms for agents - Zendesk App by Lovestock & Leaf

Cuddly

Friendly forms for agents

Provides agents with wizard like forms that step them through the process of filling out ticket fields.

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Description

Currently in beta. Details coming soon...

Features

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Make important notes about a ticket, in highly visible, rich text field(s), instead of losing them in internal notes.

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Checklists for tickets that you can preconfigure and create on-the-fly.