A finger on your customer's pulse
Measure the pleasure by getting your customers to rate their support experience using NPS, CES, C-SAT, 5 star rating or any custom rating method. Allows multiple survey questions and general feedback.
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Surveys, business logic and reporting is all configured using the familiar Zendesk components of notifications, triggers and GoodData. This means you can easily configure and extend Pleasure Rating functionality.
A survey can be sent to a customer
Get your customers to rate their support experience using NPS (Net Promoter Score), CES (Customer Effort Score), C-SA5 star rating or any custom rating method.
- Combining event based surveying with time based limits
- CES - Customer Effort Score
- NPS - Net Promoter Score
- BI reporting in GoodData
- Highly customizable