Stick it in your Zendesk
If you’re looking to extend Zendesk into a more powerful workflow tool, then you can’t go past the Fork app to manage multiple tasks in sub-tickets.
Requires Zendesk "Professional" plan or above.
Or submit a purchase enquiry
Fork introduces "sub-tickets" to Zendesk.
Fork can be pre-configured with sets of sub-tickets relating to standard issues. Specific ticket tags and/or ticket field values can be configured to automatically trigger the creation of the sub-tickets.
Fork can also be used by agents to create ad hoc sub-tickets on the fly, by creating new tickets and attaching existing tickets. The parent ticket can be used to monitor the progress of its child sub-tickets. Sub-tickets can be auto-assigned to groups, or specific agents. Additionally a light agent or 3rd party vendor can be set as the requester of the sub-ticket to facilitate seamless notification and interaction with your support team.
Eg. Ticket request: “Please prepare for concert”
Parallel tasks required:
- train performers
- make costumes
- organize venue
- organize front of house refreshments & merchandise
Fork can be configured to automatically create a new sub-ticket for each of these tasks and assign it to the appropriate group or agent. The progress of all of the sub-tasks can then be monitored from the parent ticket.
Fork integrates with our Tickler app, by showing the progress of Tickler lists within sub-tickets. Tickler items can also be used to automatically trigger Fork sub-ticket sets. By combining Tickler and Fork you can setup very complex workflows.
- Manage an unlimited number of sub-tickets from one parent ticket.
- Automatic creation of predefined sub-tickets.
- On-the-fly creation of sub-tickets.
- Add new tickets as sub-ticket and attach existing tickets as sub-tickets.
- Involve multiple agents & 3rd parties/vendors simultaneously on a single request.
- Highly configurable.
- Integrates with our Tickler app.
- Enables powerful workflow.
You may also love...
Easily the most powerful and flexible conditional fields solution for Zendesk. Provides more features than anything else. Create forms for customers and agents of any complexity.
Lovely Views PLUS
Adds many extra features and enhancements to Zendesk's standard Views and Search.