What lies beneath the surface?
Dynamic, real-time reporting tool that allows you to drill down to the groups, agents and tickets of interest. The must have tool for a support manager's toolbox.
Requires Zendesk "Professional" plan or above.
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Drill is especially helpful to support managers managing medium-to-large teams of agents, as is the case in a large retail environment. It gives the manager a snapshot of the current state of their helpdesk and allows them to drill down to the agents and tickets of interest. Drill can be easily customized to suit your specific needs and now also offers the ability to drill down by tags.
- Real time statistics and reports.
- Drill down to tags, groups, agents and tickets of interest.
- Must have tool for support managers.
- Integrates with our Lovely Views app for extra power.