Blower for CISCO

Get on the blower

Cisco Unified Communications Manager (CallManager) integration.

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Description

"Blower" is a slang term for "telephone" in the UK and elsewhere. More »

Blower integrates Cisco Unified Communications Manager (CallManager) with Zendesk. Make and receive calls from within Zendesk, making for faster response times and a more cohesive agent experience.

Blower has an intuitive and informative interface that guides your agents through the workflow of all call types.

You don’t need to add any software to your current enterprise environment, just add a Jabber device in your Cisco setup and you are away.

Blower automates processes by looking up customers based on caller id and uses this to prefill ticket information, saving time. Creates the new customer in Zendesk if they don't exist. 

No real lag because the system is running on local infrastructure.

Blower keeps everything searchable and in one place; callers, calls, logs and stats. Recordings, voicemail and transcription are some of the upcoming features.

Watch a demo screencast here...

Blower Screencast

http://www.youtube.com/watch?v=_P5VfNSVvSY

 

The slang term "Blower" came from the British Royal Naval ships prior to telephones. Communication was direct, through a voice pipe. The pipe had a whistle inserted at each end. When a message was to be passed, the caller would remove the whistle at his end, place his mouth into the cavity, sealing it. He would then blow hard. The whistle at the other end would attract the man on watch. He would remove his whistle and call into the pipe. Conversations over, both whistles were replaced.

Features

  • Integrates Cisco's CUCM into the Zendesk platform
  • Nothing to install on servers
  • Apart from Cisco's Jabber browser plugin (once off install) there is no other software required
  • Automates processes by looking up customers based on caller id and uses this to prefill ticket information, saving time
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Purchase enquiry

Get in touch to find out more